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Shipping & Returns

Shipping & Returns & Tracking

Dispatch

Parts will be dispatched only when payment has been received in full

Notification will be given including a consignment number (when available)

Our preferred couriers:             Tracking web sites

Australia Post                                                 Auspost Tracking

Fastway                                                           Fastway Tracking

Couriers Please                                             Couriers Please Tracking

Toll Ipec                                                           Toll Tracking

 

Returns

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

 

1. Please email  to request a Return, Exchange or Refund approval form.

2. Only after approval return your item to:

Ozpond Pty Ltd

7 Old Pacific Hwy

Yatala Qld 4207

 

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been used, or damaged will not be accepted for return or exchange.

4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order:

a.     You can notify us by email  before we have dispatched the goods to you;

or

b.     Where goods have already been dispatched to you, can notify us by email  before returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a  refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a refund of the amount paid less any restocking fee that may apply or an exchange credit as required. (no restock fee applies to exchange credits)
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -

a.     In the event that the product has been used or packaging damaged.

b.     To any products that we have made or customised specifically for you

c.     To any product selected incorrectly.

d.     No refunds are made on Outboard Motor electrical or ignition items

The provisions of this clause 4.4 do not affect your statutory rights.

 

Restocking Fee

Returns are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

Exchanges are conditional upon the type of goods and the reason for your request. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.